Delete your Swiss Activities account

You can delete your account directly in the Swiss Activities app or request deletion by email. Removing the app from your device does not delete your account.

Delete your account in the app

Open the Swiss Activities app and sign in.
Open Profile, then tap your profile picture or Settings.
Tap your profile card to open My data. Scroll down, then tap the underlined “here” in the sentence about deleting your account.
Confirm Delete. You will be signed out when the deletion has been processed.

Cannot access the app?

Send a deletion request from the email address linked to your account to [email protected]. Do not include passwords, one-time codes or payment details. We may ask you to verify that you own the account before processing the request.

After we verify your identity, we process your deletion request within 30 days and confirm completion by email.

Request account deletion

Data deleted or anonymized

Your Swiss Activities sign-in account is deleted. Profile contact details such as your name, email address and phone number are deleted or anonymized where they are no longer required.
App preferences and saved personal data linked only to your account, such as travel discounts, companions and saved lists, are deleted or anonymized.
Account-linked contributions and support records are deleted, anonymized or detached from your public profile unless an item must be retained for one of the reasons below.

Data we may need to retain

Deletion is permanent. We retain only records that are still required for an open transaction, security or a legal obligation:

Booking, invoice, refund, payment and tax records may be retained for up to 10 years where Swiss accounting or tax law requires it.
Information required to resolve an open booking, chargeback, fraud investigation, dispute or legal claim is retained only for the applicable handling or limitation period.
Anonymous or aggregated information that can no longer be linked to you may be retained.

Before you delete your account

Account deletion does not cancel an existing booking. Contact support first if a booking, refund or complaint is still open. After deletion, the account cannot be restored.