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TERMS OF USE SWISS ACTIVITIES BOOKING PLATFORM FOR CUSTOMERS
VERSION: August 18, 2026
1 SCOPE OF APPLICATION TERMS OF USE & BOOKING AGREEMENT Swiss Activities AG, Seestrasse 21, 8703 Erlenbach, Switzerland ("Operator") runs a platform for booking activities in Switzerland that allows customers, visitors, and users (each a "Customer") of the website https://www.swissactivities.com and the "Swiss Activities" app (both together the "Booking Platform") to book activities in Switzerland (the "Services") offered by local providers of such services (each a "Provider"). The Booking Platform acts as an intermediary, and the providers are third parties. These Terms of Use for Customers ("Terms") together with the Operator's Privacy Policy (https://www.swissactivities.com/privacy) govern the relationship between the Operator and the Customer regarding the use of the Booking Platform exclusively. By using the Booking Platform, the Customer is deemed to have accepted these Terms.
When a Customer books services from a Provider through the Booking Platform, a separate direct contract (the "Booking Agreement") is concluded between the Provider and the Customer. This Booking Agreement forms the basis for the Provider to deliver the booked services and for the Customer to receive the service. The Operator is not a party to this Booking Agreement; the Provider alone is responsible for all rights and obligations arising from the Booking Agreement and for the delivery of the service to the Customer.
2 BOOKINGS, CANCELLATIONS & REQUIREMENTS The Customer must be legally capable of entering into binding contracts to make bookings.
Customers can view descriptions of Providers’ services on the Booking Platform. These are binding offers unless marked as "Booking on Request." By booking services for a specific number of people, on a certain date and time, according to the availability displayed from a Provider on the Booking Platform, and by paying the service fee, a binding Booking Agreement is formed. Offers marked "Booking on Request" require a request to be sent to the Provider (a "Request"). This Request is automatically forwarded to the Provider. Unless otherwise specified by the Provider, the Request is binding on the Customer for 24 hours, and the Provider must confirm or reject the Request via the Booking Platform or email within that timeframe. If the Provider confirms the Request, it is considered accepted, and the Booking Agreement is concluded.
Unless otherwise stated by the Provider, the Customer can cancel the Booking Agreement free of charge up to 24 hours before the scheduled start of the service. For cancellations after this, no-shows, or late arrivals by the Customer at the agreed time (Swiss local time and place), the full service fee remains payable.
Providers may set certain criteria for Customers and participants (e.g., age, weight, health, prior knowledge and/or license, footwear or equipment, identification, insurance). Providers can refuse service delivery if these conditions, stated in the service description or Booking Agreement, are not met. In such cases, the full service fee remains due.
Providers may only cancel services for reasons stated in the service description or Booking Agreement (e.g., insufficient participants or bad weather). If cancelled, the Provider will offer the Customer a full refund of the paid service fee or an alternative date for the service, subject to the Customer’s consent.
In case of an unjustified cancellation by the Provider, non-delivery, or significant deviation from the described service, the Customer may claim a full or partial refund from the Provider.
Customers have no entitlement to reimbursement of other expenses such as travel costs, equipment, or similar.
3 SERVICE FEES & PAYMENT TERMS Service fees including VAT for booked services (the "Service Fee") must be paid by the Customer at booking via the payment options available on the Booking Platform.
An additional service charge for the Operator’s handling of bookings and customer care is not included in the Service Fee and will be added to the total price.
4 COMMUNICATION WITH THE PROVIDER Customers must communicate with Providers exclusively via the Booking Platform. Any communication outside the platform regarding bookings is prohibited. The Operator may monitor communications and delete messages intended to bypass the platform’s messaging system.
5 REVIEWS Customers can rate Providers’ services on the Booking Platform. The Operator reserves the right to delete or anonymize inappropriate reviews at its discretion.
6 USER OBLIGATIONS, RESPONSIBILITIES & PROHIBITIONS Customers must provide complete and accurate information and keep it up to date.
They are responsible for keeping their password confidential and for all transactions conducted via their account.
The following are prohibited for Customers: (a) using the Booking Platform for purposes other than searching and booking leisure activities, (b) copying or commercializing any Booking Platform content or software, (c) violating applicable laws or public morals, (d) infringing Providers’ or third parties’ rights (e.g., through false, misleading, defamatory, or inappropriate reviews), (e) actions that could harm or restrict the platform’s functionality, (f) data mining, data harvesting, data extracting, or similar activities.
7 WARRANTY & LIABILITY LIMITATIONS The Booking Platform is provided "as is." The Operator’s liability is excluded to the fullest extent permitted by law.
The Provider, not the Operator, is responsible for the accuracy and completeness of service descriptions. The Operator cannot guarantee their correctness.
Booking and service use are based solely on the Booking Agreement between Customer and Provider. Any claims related to booking, receipt, non-delivery, or deficient service must be made directly to the Provider. The Operator does not guarantee service delivery, and is not liable for personal injury, property damage, or other expenses related to booking or service delivery.
Customers are responsible for any damages resulting from breaches of these Terms.
8 INTELLECTUAL PROPERTY The Booking Platform, its software, and published content (photos, texts, etc.), trademarks, and data are intellectual property of the Operator, Providers, or licensors, protected by copyright, trademark, and other rights. Use of the content for any purpose other than searching and booking leisure activities is prohibited.
9 PRIVACY The Operator’s Privacy Policy (https://www.swissactivities.com/privacy) is an integral part of these Terms.
10 CHANGES The Operator reserves the right to change these Terms at any time. If the Customer has an account, they will be notified of changes by email or pop-up. If the Customer neither objects in writing within 30 days nor ceases to use the platform after being notified, changes are considered accepted. If the Customer rejects changes, their account will be suspended.
The Operator also reserves the right to change the platform, its functions, and offered services at any time without notifying Customers.
11 MISCELLANEOUS Notifications from the Operator are deemed valid if sent to the last postal or email address provided.
"Written" communication includes email.
No party may assign rights, duties, or claims under these Terms.
If any provision is found unlawful, invalid, or unenforceable, it will be replaced by a valid provision reflecting the original economic intent. All other provisions remain fully effective.
12 APPLICABLE LAW & JURISDICTION These Terms are governed by substantive Swiss law excluding conflict of laws rules and international treaties.
Disputes fall under the exclusive jurisdiction of ordinary courts at the Operator’s registered office.